Place Eight Wellness Privacy Policy & Cookie Policy
Data Compliance Policy
How we use your Data – GDPR
This document will help you understand how Place Eight Wellness Ltd collects, uses and protects your personal information. If you have any queries about our privacy policy, or how we process your personal information, please email us.
The information we collect about you
As patients/clients we require you to provide us with the following information:
Your civil information: name, date of birth and place of birth
Your contact details: including address, telephone numbers and email address
Health information related to your need for treatment, including medical tests, health details and medical history. You are free to share as much or as little as you want or feel is required.
How we collect information about you
We collect and update personal information from you directly:
at a consultation, either face-to-face, telephone or online consultation
through our questionnaires
when you send or respond to email communications (please note, that as we often state this is not our preferred way to receive information).
How we use and share your information
We store and use your personal information, as is necessary for our legitimate interests:
we provide you with complementary treatment
we use your civil information to book appointments. These are shared with our reception service on a secure booking system called MindBody
if you have requested us to do so, we share your contact details to order supplements/tests/products. These are only given to the relevant supplier.
we may from time to time use your name and email to send updates on the clinic or news information. You are free to opt out of these using our GDPR-Compliant system on each email.
We need to fulfil any obligations owed to a relevant regulator, tax authority, complementary and conventional health authority.
Who we share your data with
We share your civil information with our online booking system called MindBody
We share your civil information, contact details and health information with other health organisations, such as medical diagnostic test providers, nutritional plan providers or supplement providers. These are only given to the relevant supplier for the purpose of providing such additional services under your request.
We also use the GDPR compliant email newsletter to give you information from time to time. Only your name and your email address are stored on these systems. You can unsubscribe whenever you wish from this service and we will not add your name and email without your request.
How we store your data
Your data is securely stored electronically using GDPR compliant systems. Only authorised individuals have access to your data, and all electronic systems are password protected. We back-up data on a daily basis to reduce the likelihood of accidental loss or damage to files.
Your civil information, contact details and health information are kept securely in separate areas. Your health information is stored separately from your civil information and contact details. This means it is extremely difficult to link your health information to you personally. So your health information are kept anonymously as much as possible.
How long do we keep your information
We will retain your personal information for a number of purposes, as necessary to allow us to carry out our business. Your information will be kept for up to 7 years, after which time it will be archived or deleted. Any retention of personal data will be done in compliance with legal and regulatory obligations. Please note that data retention periods may be subject to change without further notice as a result of changes to associated law or regulations.
Your rights
Under GDPR you have the following rights:
to obtain copies of the personal information that we hold about you
to require us not to send you news or marketing communications
to require us to erase your personal information – this must be a written request, with your reasons for requesting erasure clearly stated
Please note that these rights may be limited by Data Protection legislation, Contract law, Criminal law and Human Rights legislation, and we may be required to refuse requests where exemptions apply.
Data breach
In the event of a data breach occurring, we would immediately inform everyone affected and the relevant authorities.
Cookies
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your device or system. We use cookies so that we can give you a better experience when you use our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site including www.placeeightwellness.co.uk
Our website uses Functional and Required cookies necessary to allow you to navigate and use key features on our website. The cookies installed depend on the functionalities you select whilst on our website
We use Analytical and Performance cookies which enable us see how many visitors use our website and to see how visitors navigate around our website. This helps us to improve the way our website works.
This policy was last updated May 2019